Customer Story
How Stellar Property Management runs 42 associations and 2,450 doors on Portier369
Stellar Property Management has managed Chicago condominium, HOA, and townhome associations since 2007. After outgrowing Buildium and then watching AppFolio's add-on fees climb, Stellar moved its entire portfolio to Portier369.
The problem: two platforms, same story
Stellar started on Buildium, then moved to AppFolio as the portfolio grew. Both are rentals-first platforms with association features attached — and on AppFolio, the economics kept shifting: capabilities that a management company depends on arrived as add-ons, and the add-on fees grew unreasonable for an association-only portfolio that never used the leasing, screening, or marketing tools it was paying to subsidize.
“We'd been through Buildium and AppFolio. When AppFolio's add-on fees became unreasonable, we went looking — and found Portier369: excellent accounting, communication, violations, board access, vendor access, AI automation, and document management, at an unbeatable price with a UI our whole team actually finds easy to use.”
Why Stellar chose Portier369
Association accounting that holds up
True double-entry fund accounting, AR aging, budgets versus actuals, and bank reconciliation — the financial backbone a 42-association portfolio needs, without add-on fees for core reports.
Communication in one place
Owner and board notices, email, and threaded request messaging replaced scattered inboxes — every conversation attached to the unit and association it belongs to.
The full violation lifecycle
Photo capture, notice generation, hearing scheduling, and fine assessment run as one documented workflow — critical for Illinois due-process requirements.
Board and vendor portals included
All 42 boards get live financial visibility in their own scoped portal; vendors get work orders, compliance tracking, and payment history in theirs. No per-portal charges.
AI automation and document management
AI-drafted letters and notices, role-scoped AI assistants, and centralized document storage cut the repetitive administration out of day-to-day management.
Flat per-door pricing
Every feature, every portal, every report — included. After watching add-on fees stack up on the previous platform, predictable pricing was a requirement, not a preference.
The switch, without the pain
All 42 associations — units, owners, vendors, open balances, and documents — were migrated with Portier369's included guided migration. No rekeying, no lost history, no services invoice on the way out the door.
Managing associations on AppFolio or Buildium?
See the honest side-by-side comparisons, or request a proposal with your own association and door count.